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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
【Hotel / Guest rooms】
When will cancellation fees start to apply?
Cancellation fees are as follows.
■Three days before check-in:30%
■The day before:50%
■On the day of arrival:100%
■Cancellation without any …Continue reading
【Hotel / Guest rooms】
Do you have non-smoking rooms?
Smoking is prohibited throughout the hotel, including guest rooms, dining areas, and common areas.For those who smoke, there is a smoking co…Continue reading
【Hotel / Guest rooms】
Are there smoking rooms?
We do not have smoking room.Smoking is prohibited throughout the building, so if you wish to smoke, please use the smoking area next to the …Continue reading
【Hotel / Guest rooms】
Is there a shuttle service?
Please let us know the departure time when you board the ferry to Miyajima on the day.I will pick you up at Miyajima pier along with that ti…Continue reading
【Hotel / Guest rooms】
Can you store my luggage?
If you arrive early and plan to go sightseeing directly from the pier, we will come to Miyajima Pier to store your luggage.Please let us kno…Continue reading
【Hotel / Guest rooms】
Can I store my luggage after check-out?
We will keep your luggage after check-out.After sightseeing, please contact us from the pier and we will deliver your luggage to you, so you…Continue reading
【Hotel / Guest rooms】
Can you see the ocean from your room?
The view from the room will be provided by the hotel.We do not have many rooms with good views, so you may be assigned a room facing the mou…Continue reading
【Hotel / Guest rooms】
Are there amenities in the rooms?
Yukata robes, towels, bath towels, and slippers are provided in the rooms.Other amenities are available at amenities bar in front of the fro…Continue reading
【Hotel / Guest rooms】
Can I send my luggage in advance?
We can store luggage sent in advance.Just to be safe, please let us know that you will be sending the package and fill in the name of the gu…Continue reading
【Hotel / Guest rooms】
Can I stay with pets?
I'm sorry.We do not accept guests with pets.
【Hotel / Guest rooms】
Is it a toilet with a washing machine?
The entire building is fully equipped, including guest rooms and shared spaces.
【Hotel / Guest rooms】
Please tell me about accommodation for minors.
We ask that all guests submit a "Consent Form for Minors to Stay."If you contact the inn in advance, we will send you a consent form by emai…Continue reading